Contact

We're here to help

Questions about sizing, setup, an order, or a return? Email us at david@loomiholidays.com and a real person will get back to you.

Response time

We reply within 1–2 business days, Monday through Friday, 9:00 AM–5:00 PM PT. Messages sent on weekends or U.S. holidays are answered the next business day. During peak Halloween and December season, replies can take up to 3 business days — thank you for your patience.

Before you write

Many questions are already answered on our FAQ, Shipping Policy, and Returns & Refunds pages.

To help us move faster, please include your order number, and for damage or defect claims, a few photos or a short video.

You can also use the form below and we'll reply to the email address you provide.

Here's something worth knowing.

Here's something worth knowing.