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Questions about sizing, setup, an order or a return? We reply within one to two business days.

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@loomiholidays

Hours

Monday to Friday, 9 AM to 5 PM PT

Returns address

437 North Vincent Ave, Covina, CA 91722

Before you write

Replies

Within 1 to 2 business days. In October and December it can take up to 3.

Damage claims

Email us within 7 days of delivery with your order number and a few photos or a short video.

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Returns

You have 30 days from delivery. Return shipping is paid by the customer.

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Shipping

Free US shipping. Orders ship in 1 to 2 business days.

Read the shipping policy

Most questions are already answered in our FAQ.

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