Our Product Promise
We stand by our products
Every Loomi archway is checked before it ships, and if something is wrong when it reaches you, we make it right at no cost to you.
What we cover
Email david@loomiholidays.com within 7 days of delivery with your order number and photos or a short video if:
- The inflatable arrived damaged in transit
- The blower doesn't work out of the box
- The stitching or seams aren't right
- Any included part is missing
We'll send a replacement or issue a full refund, whichever you prefer. You won't pay return shipping.
Changed your mind
You have 30 days from delivery to return an item in original, resalable condition — clean, dry, fully deflated, and boxed with the blower, stakes, and tethers. Return shipping is paid by the customer on these returns.
What isn't covered
Normal wear and tear, accidental damage, weather damage, and misuse aren't covered, and neither are items returned after 30 days or missing their blower, stakes, or tethers. Our products don't carry a separate manufacturer warranty — the coverage above is what applies to your purchase.
For setup and storage guidance, see our Product Safety & Care page. Full terms are in our Returns & Refunds policy.
